General terms and conditions

The following general terms and conditions apply to all orders placed through our online shop by consumers and traders.

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. A trader is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

The following applies to traders: If the trader uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly consented to this.

The purchase contract is concluded with Qnap GmbH.

The representation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially place our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. By clicking the order button, you place a binding order for the goods in the shopping cart. The confirmation of the receipt of your order is sent by email immediately after the order has been sent.

When the contract with us is concluded depends on the payment method you have chosen:

• SEPA Direct debit procedure
  We accept your order by sending a declaration of acceptance in a separate email or by delivering the goods within two days.
• Payment in advance
  We accept your order by sending a declaration of acceptance in a separate email within two days, in which we give you our bank details.
• Credit card
  When you place your order, you enter your credit card details and the credit card company carries out an authorization check. After your legitimation as the legal cardholder, the payment transaction is automatically initiated and your credit card is charged when the order is placed. The contract with us is concluded when the credit card is charged.
• PayPal
  During the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we ask PayPal to initiate the payment transaction, and thereby accept your offer.

The languages available for the conclusion of the contract are German and English.

We store the contractual text and send you the order details and our general terms and conditions in text form. You can view the contractual text in our customer login.

In addition to the stated product prices, shipping costs may also apply. You can find out more about any shipping costs in the offers.

We only deliver by mail. Unfortunately, a collection by the customer of the product is not possible.

The following payment methods are generally available in our shop:

• Payment in advance
  If you choose to pay in advance, we will give you our bank details in a separate email and deliver the goods after receipt of the payment.
• Credit card
  When you place your order, you enter your credit card details. After your legitimation as the legal cardholder, the payment transaction is automatically carried out and your card is charged.
• SEPA Direct debit procedure
  When placing the order, you give us a SEPA direct debit mandate. We will inform you of the date of the account debit (so-called pre-notification). When submitting the SEPA direct debit mandate, we ask our bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited. The account is debited before the goods are shipped. The deadline for the advance notice of the date of the account debit (so-called pre-notification period) is 3 days.
• PayPal
  During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize yourself with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will get more information during the ordering process.

You have the statutory right of cancellation, as described in the cancellation instructions.

The goods remain our property until full payment.

In addition, the following applies to traders: We retain the title to the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign all claims arising from this resale - regardless of a combination or mixing of the retained goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.

The following applies to traders: The risk of accidental loss and accidental deterioration is transferred to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise assigned to carry out the shipment. The duty of inspection and notification of defects regulated in § 377 HGB applies to merchants. If you omit the notification regulated there, the goods are considered approved, unless there is a defect that was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.

Unless otherwise expressly agreed below, the statutory right to liability for defects applies.

The following applies to the purchase of used goods by consumers: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.

For traders, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place without any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.

With regard to traders, only our own information and the manufacturer's product descriptions, which were included in the contract, apply as an agreement on the quality of the goods; we assume no liability for public statements by the manufacturer or other advertising statements.

If the delivered item is defective, we initially provide a guarantee to traders, at our option, by removing the defect (repair) or by delivering an item free of defects (replacement delivery).

The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, body or health
• in the event of willful or grossly negligent breach of duty as well as fraudulent intent
• in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and compliance with which the contractual partner can regularly rely (cardinal obligations)
• as part of a guarantee promise, if agreed
• as far as the scope of the product liability law is opened.

Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

Customer service Monday - Friday 9:00 a.m. - 5:00 p.m., tel.: 0900 /18 45 678 (1.49 Euro / min. from landlines, mobile phone prices may vary)

We are always unrestrictedly liable for claims due to damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, body or health
• in the event of willful or grossly negligent breach of duty
• in the case of guarantee promises, if agreed, or
• as far as the scope of the product liability law is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on our part, our legal representatives or vicarious agents, the liability is limited to the amount of the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

The European Commission provides a platform for online dispute settlement that you can find here. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Any dispute, claim, or controversy in connection with or arising under the general terms and conditions, its construction, existence, interpretation, validity, or any breach hereof which cannot be amicably settled between you and us, shall be finally and exclusively resolved by arbitration under the laws of German unless other terms and conditions are applicable in your country.

If you are a trader, German law applies under exclusion of the UN sales law.

If you are a merchant within the sense of the commercial code, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.